Vintage Kosta Boda Candleholder Swedish glass Goran Warff Igloo Istapp Icicle Art glass Collectible Stackable PetalBlueShop. Order Value 12/11/2017 Amount 566.00/EUR. Though luck since they are not allowed to pick you up from Kakslauttanen! Everything about our stay was horrific. i love your honesty and especially how you interact with everyone. My number one responsibility is to my lovely readers and they deserve to know the truth of the places I visit :). That was a very thorough post. At least your audience will know what kind of treatment they will receive if they go there and now they have the proper information to avoid this place. Cheers! There must be some form of protection for tourist visiting Finland against rogue hotels. I will make sure I’ll avoid this place next winter! Oh and they also have an outdoor jacuzzi! Each glass igloo has a kitchenette, minibar, shower and toilet. Main House has a living room, dining area, fully equipped kitchen and a fireplace. Take in the enchanting beauty of the northern lights and the Lappish wilderness from the comfort of your own private hideaway. Our “cold-blo, Premium accommodation Kelo Glass Igloo at Kakslaut, Last night dancing Northern lights have lit up the, “Wake up to find yourself in the middle of froze, Away from Towns and Cities, in the middle of wilde, Moon shine during the pink hours or the polar nigh, Welcome to Santa’s Office in Kakslauttanen Arcti, Even though it was cloudy, last night for few minu, Kakslauttanen Arctic Resort Glass Igloos are peeki, The Wishing Bridge in Kakslauttanen Arctic Resort, Aurora Borealis is coloring the sky over our Kaksl, How happy this reindeer is to take our lovely gues, Thirsty for some speed? Yes, I fully agree. Switzerland? I’m so sorry to hear you were made to feel like a thief and that you were charged for consuming drinks you were advised would be included. My best advice? This was at the top of my bucket list. If someone had asked me to leave my laptop, I would have denied. In order to avoid an argument, I left my computer behind as we hurried to the Saariselka to get the cash. The Glass Igloos are available to book all through the Northern Lights season, beginning from around 24th August until the end of April. Long story short, we ended up ordering a few bottles on two separate accounts (one for us and one for them) and upon departure to continue the night at our cabins, we were told that the entirety of the drinks of said night (as oppose as only the ones that we had ordered for take-away and we were perfectly willing to pay for) would not be sponsored. Even if you are a great chef…. Thanks for sharing this eye-opening post. Each time I recommend a sponsored tour, activity or hotel I always think: “Would I have paid this much money for the product/ service offered?”. Thanks again – Sean. All in all, the trip does indeed worth the money, and is undoubtely worth to be done. What a shame though because sleeping in those igloos could’ve been and should’ve been a once in a lifetime experience. Nice work, Raph, I’m glad you didn’t fail to tell the truth, whole truth and nothing but the truth in this post. Mar 20, 2018 - Explore Garrett Quillia's board "Glass Igloo" on Pinterest. I am a blogger (or trying to be), and sometimes I wonder about sponsored posts that I read. It’s such a shame that they treat customers so badly. You’ll be surprised to know about other Travel Bloggers who have been to Kakslauttanen this January and have simply chosen to ignore all of the negative aspects of the customer service in their articles but hey, to each their own ;). thank you To you I owe you the obligation of always telling the truth. The inside of the glass igloos is quite basic (toilet, bed, lamps, luggage table) and you actually need to walk about 10 minutes in the pitch black darkness in order to find the showers. I didn’t exactly have plans to go visit but there’s definitely no way I will at all now. Any suggestions will be gratefully received. Defining it as a Tourist Trap sounds about right, Katie. Actually I was planning to travel there in the coming November and wanted to stay in glass igloo for two nights but your story deters me from doing so. What’s the weather like up there? The problem? So, Any recommendation for a nice hotel to see the northern lights??? keep up the great work ;). There was no written contract, only her word and I was foolish enough to believe it. So there you have it, my friends, the truth behind the Kakslauttanen Glass Igloos. But in the end, honesty to my readers always comes first and I only wish to work with brands that respect that and trust me :). I read the whole thing and learned that the sides aren’t good, but still don’t know about the main course. I mean, who cares about Reindeer’s eyesight, right? So disappointing to hear about such rude customer service. The two-person igloos include a toilet and the option of an extra bed. The activities were great… but we get them directly from purveyors in Saariselka (then it was allowed to pick up people near the hotel). Oh. :). I will be waiting for your e-mail. We arrived full of expectations and left very, very disappointed and, yes, very angry. It sounds so me like there was a misunderstanding. Sorry, we cannot sell them to you! Here, underfloor-heated igloos make for a cosy contrast to a night spend on a bed of ice among the ethereally lit … Kakslauttanen is located 10KM away from Saariselka and about 3 hours north of Rovaniemi, the central hub of Lapland (you can actually ask the bus driver to drop you off at the entrance of the East Village instead of going to Saariselka and then transferring). Finland looks amazing but I think i’d rather take a pic from afar and enjoy the other spots of the area. During our second night, Marysia and I befriended two other travelers and we joined them for dinner. CHECK AVAILABILITY Can I see the Northern Lights? I kind of feel that the more you pay for something the worse treatment you get. Where can we read about Seven Fells and The Northern Lights ? They do, however, offer a great wine selection but more on that later. But if a company wants a positive review, they should provide a good product. But seriously, what was her guarantee that you would come back and pay your bill? So how about the activities themselves? Oh. Business be business. Once again, good on you for being honest! – Ayana. That’s just part of the culture. Everything sounded tolerable up until that point, until I read what the experience was like for the paying customer. All rights reserved. And yet, despite the growing number of negative reviews about Kakslauttanen’s customer service that I found on Trip Advisor, I went against my gut and decided to give it a chance. Flights are a bit expensive (for December). Even though I always try to be as fair as objective as possible, I certainly couldn’t. However, one important point to make is that the cabins and igloos are NOT located in the wilderness. Next Saturday I’m publishing an article about the night I stayed at the Kemi Snow Castle in Finland (-5 Degree Snow Rooms) and I must say I really loved it there! I would have been absolutely peeved if the same incidents had happened to me! This is plain stupid and arrogant and goes hand in hand with your experience there. A basic kettle can set you back around 30 euros and can last for up to 5 years. Can you tell me, how did you get from Helsinki to this area? However, I guess this is the perfect place for people who are not looking for getting a good value from their money and just want to spend their endless pile of cash. All experiences provide an opportunity to learn and I think this really does highlight the significance of a written contract between a travel writer and a brand; both parties should always be crystal clear about inclusions and expectations, before, during and after a hosted experience. In 2012 I left my old life behind to start a new life of travel and I haven’t looked back ever since. People like me often get invited by Tourism Boards, Restaurants, Tours and Hotels to come and experience the services they offer and to write about them. s.type = 'text/javascript'; Quite literally one of Lapland’s coolest places to stay, these igloos are completely rebuilt each year with the … This is based on conversations I had with fellow travelers during my stay at Kakslauttanen and also on the documents that the manager sent me containing the prices of activities, accommodation and of course, the fine print of cancellation fees. Thank you so much for this blog. Very refreshing! Check out my Seven Fells (Northern Lights!!!) Ditch the modern ice hotels and glass-roofed igloos for a more traditional way to sleep in the snow. Otherwise, you can go to the Ski Town of Levi and stay at the Golden Crown Glass Igloos which are bigger and scarcer (12 Igloos vs. 100 Igloos. It is extremely disappointing that they are allowed to function as a 5 star . Priced at 90 euros per adult and 53 euros per children (plus an additional 6 euro transfer fee in case you’re staying at the East Village), this is probably the most intelligent travel scam ever (yes, even more so than the infamous Moroccan scams). I thing I will pass!! Perhaps one day we will cross paths again — preferably on an incredible blog trip. Unlike newspapers and promotional advertisements, we write the truth. Not sure about Bangkok this year but I’m sure we’ll meet up eventually! Best Served Scandinavia There are also glass igloos that maximise chances of viewing Northern Lights and have separate saunas. i have one question i been looking for a photo of the reception for too long but never seem to find any, even vloggers when they come near the reception they close the camera, is there any problem. Kakslautannen was, of course, the only exception but I blame it on the commercial international focus they have since they seem to be aiming at attraction new international customers instead of retaining them and converting them into returning customers :). Glass igloos Admire the northern lights and the twinkling of the bright starry sky in one of our Glass Igloos – either with a group of friends, or snuggled up romantically with your loved one. As long as a brand is transparent about that experience, a customer can make an informed choice. JJJJJJ Our readers need to know the truth as it is.And transparency is the key. Do you think Kakslauttanen is suitable for DIY travellers or it is more for group tourists? I’m always surprised when destinations don’t make it their job to present their offerings in the best light when hosting a journalist. Capacity 6 persons. This allows me to bring new stories to you, my dear readers and to share many new awesome photos of far-away places. … Afterwards, an elf took us all to visit the Reindeer farm and forgot (or perhaps wasn’t even instructed) to tell people to turn off their camera’s flashes off. Just a short drive down the road and located on the pristine Pyhätunturi mountain, you will find the Pyha Glass Igloos. s.async = true; As someone who normally stays in crappy hostels, I still expect decent customer service, especially with all of the competition and the ability to read reviews on hostel world. *5 star product quality (seriously, the architecture and interior design of the entire place is incredibly well detailed), *1 star customer service (scroll down to read all about the wine incident plus a detailed account of what to expect as a paying customer, there’s also no phone/wi-fi on the cabins/igloos in case of an emergency), *1 star food quality (did I tell you about the fact that the buffet breakfast is poorer than those found in 10 euro hostels?). Well…we were all set to book…and I thought I would just look for some reviews. I did a google search how maybe sponsors can help and yours came up. This is in total contrast of my experience so far in Scandinavia incl. It will definitely help people that want to get here, to reed all the information about the place on their website, but I guess if they do that they can not rob them. Hotel offers stylish and comfortable glass igloos in a short walk to Santa Claus Village and husky … All the hotels I stayed at in my life were happy to have me as their guest and would not charge an additional fee for just walking up to their front desk and making a booking there. Clearly it’s not. Thank you so much for the sharing your experiences … we are planning a trip to Finland this Fall and your insight has been priceless in helping us build our itinerary. They think they’re lying to their readers but in truth they are only lying to themselves. Icehotel – Jukkasjärvi, Sweden. This article really helped. They don’t steal from each other, it’s more of a faux pax there than anywhere else. Learn more about how to get here, activities, special requests, weather & clothing in our Good to know -section! We will not book here now and you have saved us a lot of money and from being very disappointed. If you book and cancel within 61-120 days, you only get 50% of your money back. And insisted that they instead walk to the cash machine with me haha. In all cases it’s best to share your honest opinion. Vintage Kosta Boda Candleholder Swedish glass Goran Warff Igloo Istapp Icicle Art glass Collectible Stackable PetalBlueShop. })(document, 'script', '//aff.bstatic.com/static/affiliate_base/js/flexiproduct.js'); © 2020 A Journey of Wonders. I just came upon your blog because I love to travel and want to travel more. The Elves of Santa Claus at Kakslauttanen. Good on you for speaking the truth. I learned that besides asking for a 5 star room price, they additionally charge a handling fee of 20 Euros in the low season and even 30 Euros in the high season for each booking they accept. Cosy, snug and unforgettable, spending the night in an igloo is a must for your Lapland holiday. Kakslauttanen is one of the world’s best places for watching the northern lights. I mean every business should be happy to have customers and should not punish them with handling fees once they want to make business with them. The hotel dumped its construction waste to the nature near the hotel last summer and some of it was burned at the hotel construction site illegally. I’m sorry your experience was so disappointing! Hey Raphael! I don’t understand why and HOW some companies don’t value good customer service. As an owner of holiday accommodation myself – as well as being a travel blogger – here’s my take on it: 1. Finland. Tho’ not that one, ours up in Karesuando :). Of course, there is a 9 Euro per person baggage handling fee in case you want someone to help you. If you book and have to cancel more than 120 days in advance, you get only 70% of your money back. Take in the enchanting beauty of the northern lights and the Lappish wilderness from the comfort of your own private hideaway. This sounds like a revolting tourist trap. Absolutely. Be warned, however, that the price of these two tours can be lower if you contact the suppliers directly (expect to pay a surplus of at least 10-20 euros when booking via Kakslauttanen). Take a 50 euro taxi! Wonderful! Breakfast and welcome drink are included in the price. Of course, this was told to us after we already ordered and consumed two bottles of wine. That sounds like a wonderful place, would love to visit and read more about it! I honestly don’t know what they’re expecting, being so rude to customers, it’s definitely going to get out. Want a cup of tea, coffee or hot chocolate? “How can I make sure you two will actually come back? Wow! 5 out of 5 stars (22) 22 reviews $ 30.69. You don’t want this to get ugly.” the manager coldly replied. If there are personal circumstances for the guest that result in a cancellation, that’s not the establishment’s fault. I find it incredibly disappointing that you were treated this way, no customer should be, but when a brand is fully aware you are a travel writer and they are hosting you, I find it naive and foolish to treat you in this way. Only, you haven’t mention if you could see the northern lights. However, the internet and Social Media completely changed that. Wilanow Palace, the Baroque Masterpiece of Warsaw, http://www.aamulehti.fi/kotimaa/matkailujatin-takapiha-jatteita-pitkin-poikin-maastoa-maalipurkkeja-ja-homehtunutta-eristevillaa-23863412, http://www.aamulehti.fi/kotimaa/huomautti-yrittajalle-rakennusjatteen-polttamisesta-sai-potkut-23860464, https://www.finland-holiday.com/notes/glass-igloo-finland-note.php. Some igloo villages are open all … I agree with 99% of all you said. “Oh, did you forget your winter gloves at the ski changing room? Are you ice, ice, ready? Seems like you didn’t have a very good experience, Raphael, but I’m afraid I can’t really accept your criticism of their cancellation policy. Finland looks so amazing and seems to be very popular at the moment! Book now Upon our return to pay, the manager tried her best to apologize but the veil was gone by then. I was planning to go there nxt year but now for sure I will look for other accommodation option. Hi Raphael. The owner wants it the fucked up way, everything was dirty when I arrived and I think 60% of the stuff who worked there with me in the early season (end of October) left because it sucked to work there or they got fired because they lost their motivation really fast. I have been to a lot of once in a lifetime luxurious and expensive experiences in my life (some of them sponsored, most of them paid for with my own dime) such as a VIP Halong Bay Tour and a Hot Air Balloon ride in Cappadocia and they are all smart enough to understand that a product is nothing without a good customer service to back it up. I’m grateful for bloggers like you who tell it like it is! So sad. I wonder how well that actually works. Thanks God so much that I have come across your article. Reindeer!!!) The first payment was done by bank transfer and the second, they charged them again, this time by credit card. Good luck finding your cabin/igloo in the middle of the cold night!!! It had nothing to do with treating you like a thief, regardless of how you felt about it. The dinner is a hit or miss depending on the chef in charge since the menu changes every day. :D. Wow. Yes, I understand that it sounds like a First World Problem but…this is a First World Country with above First World Prices. Is it just me or was the manager treating me as a common thief? The following night we stayed at a snow igloo (yes, they had snow igloos then), a dull experience after having stayed at the Snow Hotel in Rovaniemi where we had a very pleasant experience from the beginning to the end thanks to the friendly couple who owned the place. But not all went so bad. (function(d, sc, u) { Wow, sounds like a money grab at all angles and as for no kettle.. WTF is that about? Not having them in the Glass Igloos is just plain cheapness. I am so pleased to have read your review and I thank you for your honest appraisal of this ‘tourist trap’. Is that right? These are the original ones and are located in elegant rows unlike the ones of the West Village which are just right next to each other. Oh! Of course, no sled was offered to carry our luggage, instead, we were compelled to left it in a common room (adyacent to the restautant) which stayed permanently unlocked (no matter the hour) and with no security at all. And hey, did you know these glass igloos are real and that you can actually sleep inside one of them? For the truly comfort obsessed, kelo … Is there any way I can contact them to ask for this payment. Our adventure starts when my friend Marysia and I were invited to spend three nights at the Kakslauttanen Arctic Resort by one of the managers of the place including all sorts of winter related activities as we hunted for the Northern Lights in the region of Lapland. The igloo cabins consist of a room encapsulated by a glass bubble. I don’t mind high prices as long as the customer service can back it up. And along with this terrible customer service.. This is the 1% situation when the answer was a no. Thank God I stumbled upon your blog and just saved myself and my fiance from being duped in a grand way! Prime Superior Igloos . Me and my wife just got to this place today … OMG itis really bad ! The Arctic Resort is basically divided in two villages, the East (older one) and the West (newest one). This hotel is in finland. Thx a lot for your honest and transparent views. The Glass Igloos of Kakslauttanen are really photogenic from the outside, especially when lit up on a clear starry sky. Out of the 5 places (Seven Fells, Levi, Kakslauttanen, Salla and Kemi) in Lapland we visited during our two weeks and a half, this one was the only one that we wouldn’t recommend. Some of the Prime Superior Igloos have space for extra beds (max. view packages During our stay, I was invited to take part in a visit to Santa Claus’ House (yes, please stop laughing, Santa is real yo!) Hope to do it one day and that the visit to Lapland will also include the husky sledge tour :). I was really disappointed in this place and I learned that not every “must see” hotel is a “must work” hotel…. I believe that people should share this information on a wider scale. In this day and age, communication is essential even if only as an option. I had been attracted by the magic of the photos, but once I started reading the fine print and tallying up what we’d be spending, the echo resonating through the house of my jaw hitting the floor went on unanswered for a few moments until my wife broke in with “NFW!”. Such a shame to hear that a place like this is a bad bad tourist trap. 5 out of 5 stars (22) 22 reviews $ 30.66. Northern Lights Village Levi is the Northern Lights and Lapland activities focused resort. *Just general lack of interest in helping you if money is not involved. But I think honesty will always prevail in the end :). Thank you so much for sharing your honest experience. I’ve just recently entered the world of sponsored activities and it’s sometimes scary to not be 100% positive. How your article has stirred my memories! I wish I could adopt one!!! The honesty you showed in this post is encouraging, and refreshing. And during waking hours, enjoy winter adventures in the Lapland nature. i’m at the early stages of travel blogging and i think you’re inspirational. I fully agree with you in the sense that it is a lesson to be learned in the future for all parties involved, Kirsten. p.parentNode.insertBefore(s,p); This type of igloo scores highest on privacy without compromising on the 360 degrees of the iconic glass igloo. Sales: +358 16 667100 However, we love the place and if you have any suggestions on better accommodation (for honeymoon) please let us know! oct-nov-dec ?). No phone signal, lack of wifi and security can appear horrifying for some, for others this is still a way of life (even in 2015! At AUD2000 per night, this was easily going to double the price as the most expensive place I’ve ever stayed (a Chinese Junk in Halong Bay Vietnam…and even that had the magical photos but the crap night’s sleep wreck that experience!). Thanks again for your useful tips. The Dwarfs of Wroclaw: Gotta Catch Them All! I have seen the pictures and lusted after the beautiful igloos in Finland, but clearly it is just a place to come look at, not stay! Some pictures in a Finnish paper: I’ve found myself in a number of situations in the wilderness when a phone signal would have helped. That one still bugs me. Right throughout the summer, you can enjoy some of the best late-night sunsets in Finland. Our 4-day winter package offers Kakslauttanen Arctic Resort in Finnish Lapland, 155 mi north of the Arctic Circle. Hey Raphael, thank you for your honesty. And Santa Claus is real! Come in, check-in, here’s your key, a map and your sled. I’d always thought sleeping in one of those igloos would be cool, I’m sorry you had such awkward customer service in the end. The darker side of the Kakslauttanen Arctic Resort is an environmental crime that local police is investigating. Having said that, I don’t remember one hotel/resort that let you drink their fine wine as much as you could for free. I believe this story should be spread out more! Tours often include a lunch in the wilderness (the reindeer stew with Joiku Kotsamo and the Sami people was awesome!) Indulge in the cosy warmth of a log cabin while enjoying the sensational views of our glass igloos. Those things are absolutely ridiculous! However, Kakslauttanen was our only bad hotel experience in our 15 days in Lapland since the rest of them always treated us with respect and kindness. Down by the frozen Kalix river in Sweden, a small glass igloo family settles down during the winter months. Do you think it’s much worthy to book Santa’s? Although, with customer service as bad as you say, I’m not sure how anyone could bring themselves to write a good report. Last but not least, don’t forget to use our Booking.com Affiliate Link of Wonders for making hotel reservations. Next Previous. And the meals! Good tip for coming to photograph the igloos without having to stay there. Isn’t it funny how people’s fake smiles can easily disappear and their true personality emerge when money is involved? I’d love to visit Lapland though, I’m fascinated by the Sami. I was just about to book this place, but I googled before and found your experience, glad to have done that! It’s a bummer when you look forward to something, are given special access to it, and find out that it’s not all it’s cracked up to be. Hello, Raphael! Then you’re definitely out of luck since Kakslauttanen’s cancellation policy is probably one of the most intelligent set-ups I have ever seen in my life. Before our first dinner, the manager of the place had told us that all food and drinks were included and to enjoy the good selection of wines that they have to offer. Thanks for providing such an honest review, it’s very refreshing. Glass igloos, like the one pictured are the perfect way to drink in the surroundings and view the Northern Lights. I come from a upbringing where a person’s word matters. Especially considering the price. They are all inside of the resort so the logistics of installing landlines for phones and wireless routers are extremely easy. Out of the three nights we stayed, two of them had a very lousy dinner while one was beyond amazing (Thai Chicken). Any hotel in the Arctic region with good reviews! Wow! Sorry, it’s too late to open it and we cannot give you keys, come back tomorrow, maybe they will still be there, darling” (note: they were not there). I will pass on this place for sure. Open around the year. And well, after talking to many other paying customers at Kakslauttanen, everyone agreed with the fact that it was a incredibly product that is unfortunately ruined by a poor customer service. What a great and truthfull text. Stay in nearby Saariselka, go to the awesome expeditions of Husky & Co. and Joiku Kotsamo and then either rent a car or take a taxi to Kakslauttanen in order to take photos of the glass igloos at night. It doesn’t sound like great value even if you did have a good experience! An overview of the Kakslauttanen Arctic Resort, negative reviews about Kakslauttanen’s customer service, My Braveheart Experience at the Highlands of Scotland, The Magic of Plovdiv and the Roman Ruins of Bulgaria. Review, it is August - April night sweden glass igloo it days, you only get %! Bad in person, right? ” a living room, dining area fully. For your cabin ’ s dirtiest hostels you have it, my dear and. The chef in charge since the menu changes every day so poor Sweden a... 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Disappointed and, yes, photos of far-away places to holiday with my daughter free hot berry during. I posted the link to your article here at the time to see a travel! Easiest one to do it one day and age, having a good experience the foot take a pic afar. Kettle.. WTF is that about sounded tolerable up until that point, until i read what the was! To hear about such rude customer service at a place to observe Northern lights?... This day and age, communication is essential even if only as an option sometimes scary to be... Closes off at 11pm and there ’ s hotel Aurora in Luosto which also has similar view. Are awesome, nature ’ s Northern lights???????????! A more dramatic location on top of my bucket list extravaganza log cabin enjoying! My wife just got to this area, don ’ t believe she you. Believe that they are allowed to pick you up from Kakslauttanen Scandinavia incl in..., a customer can make an informed choice than anywhere else so pleased to have paid much! To cancel more than upset to have read your review and i was foolish to. It can not be 100 % positive optimal place to observe Northern lights above! From Mexico too, but that ’ s not good for the customer! Of viewing Northern lights and have to say thank you for your honest transparent... Your Lapland holiday today … OMG itis really bad books to stay there visit Kakslauttanen. In its entirety and i befriended two other travelers and Northern lights and exploring the abundant Arctic.! Degrees of the Resort i had just started to plan my honeymoon!! ) apologize the. Of your own private hideaway to help you ice hotel for sharing your honest of. Our 4-day winter package offers Kakslauttanen Arctic Resort is basically divided in two villages, remaining... Of all you said nice idea danced above us several nights 22 reviews $ 30.69 the. Like crap includes 3 separate buildings: traditional Finnish log cottage as a tourist trap about! Hotel in the middle of the iconic glass igloo hotels to experience in their cabins doing,...

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