Purchased a remanufactured Steelcase chair since I’m working from home nowadays. Just a quick note regarding my order. They even filmed a video and sent it to me to show me how to correct one of these minor issues. Press seat depth lever & pull seat to remove. However, within a few minutes, the chair was assembled and ready for sitting. } It arrived quickly and was easy to assemble. Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. Learn more about our process, our chairs, our warranty, and why remanufactured is a win-win! I had an awesome experience ordering a Steelcase Criterion chair from this company. I'm very satisfied with my purchase and my posture says thank you! Slide the back pad onto retaining clips on the back frame by sliding the back pad downwards onto the back. They immediately sent me new wheels and a spacer (free of charge). The quality and fit of the chair is great and I'm glad I got it. Paid under half of what I would pay for a brand new chair. They were very helpful in understanding the details of the chair options and it arrived on time. Great shopping experience! Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. After ordering the chair, it arrived promptly, and when we unpacked it, it was very easy to assemble. New Steelcase V2 Leap Seats: One of the only complaints we’ve seen from our customers about the Steelcase Leap Chair is that the seat pad is a bit too thin, with many users experiencing discomfort and/or “bottoming out” the foam pad and feeling the plastic structure under the seat pad. Its back changes shape to support the entire spine, its Natural Glide System allows you to recline and … Great customer service, fantastic chair! I've always admired the classic Aeron and was glad to buy at significant savings over new retail. I strongly recommend the additional 1/2" padding! Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. Included assembly instructions were helpful as well. Great service and great prices! To add to that, I live very close to High Point, NC (Furniture capital of the world) and have access to numerous wholesale market showrooms and manufacturers, including Steelcase but your prices, fast turn around along with free shipping made the decision to purchase from you an easy one.Today in one of our weekly meetings, I shared your website and my excellent customer service experience with our IT staff (get ready for a number of additional orders for your remanufactured chairs). I highly recommended Crandall for your next work chair! I ordered the cylinder on Thursday and had it on Monday. The Steelcase leap V2 is a perfect blend of style and ergonomic comfort. Research has shown that changing posture is the right thing to do for good health. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. 60% off of new price for a truly remanufactured chair: new wheels, new fabric, new armrests and a new gas cylinder. It arrived on time, well packed, and was easy to assemble (despite vague instructions). Delivery time also outstanding. I found 3 that looked good, until I checked them out. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. I found Crandall Office Furniture on the internet and decided, after viewing their 11-point reconditioning video, to take a chance on a sight unseen chair. We strive every day to run our company based around our core values; customer service, innovation, sustainability, and most importantly loyalty to our employees & customers. Then I found Crandall Office Furniture, and found their refurbished chairs. Minimal assembly by my husband. The chair arrived quickly from Michigan and was in excellent condition. Purchased the re-manufactured Steelcase Gesture chair with the standard 65mm casters. I was impressed by their reviews. There are some minor scratches on the body but overall the chair looks new. Our fully adjustable electric sit-to-stand desk with 250lb weight capacity. I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. The chair arrived in a large box with very good packaging and no shipping damage.Overall I would order from Crandall again. Enter Crandall. I did plenty of research on where to get my new office chair and settled on Crandall. Though I’ve been working from home for years, I was reluctant to spend nearly $1000 on a chair. It was stuck and wouldn't budge. When I started looking at prices I just couldn't spend that much, then I came across Crandall. Absolutely the best service and Customer Care! Steelcase Leap V2 Desk Chair with Headrest Black Leather Seat and Back - 4-Way Highly Adjustable Arms - Black Frame and Base - Standard Carpet Casters. Chair looks almost like new. It's nice to purchase this kind of item from a trustworthy source. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. Contact Sales. Installing A Steelcase Leap Headrest July 4, 2018 June 20, 2020. I tried several times but the slides kept coming off. Would definitely recommend ordering from Crandall Office Furniture! Easy ordering and fast service! The chair arrived in nearly new condition. Its arms move as your arms move. The Leap Chair V2 by Steelcase was built on a model incorporating the most ergonomic and comfortable features in contemporary seating technology. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. Purchased a steelcase leap v2 from them online. It's also really comfortable, and very easy to adjust. I asked him a few weeks ago how he's liking the chair, and he has no complaints and says it saved his back. The ordering status never changed until it was fully shipped out. I'll definitely consider buying from Crandall again in the future. My wife and I have started eworkering full time and wanted a quality chair like we had in the office but those are quite expensive. I didn't even know when to expect the new chair--all I got was an email from UPS that it had been delivered. I couldn’t be more happy with the condition of the chair. They answered my questions over both chat and email in a timely manner. A great deal at half the price. They can't be beat when it comes to value for the money. I am loving my remanufactured Steelcase Amia! Highly recommended!! Bought a remanufactured Steelcase Leap V2 from them and have been very happy. Wow. Every review here has pretty much stated why this is a great chair and company to buy from, but here are my thoughts. It's not like you're installing an automotive wheel bearing race. My order shipped extremely quickly and arrived in a single day after shipping. This is an amazingly versatile chair and really does seem to mold itself to your body. Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. I purchased a replacement gas cylinder for my Steelcase Leap V2 chair. Remanuf. listeners: [], Chair is in like new condition and exactly as described. The chair was below the cost of others that I had seen, and the quality is really great. Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. However, while working from home during Covid I was starting to experience back problems. It was easy to assemble and very comfortable. It really does look brand new. Once you've sat in the best, nothing else will do.. My home office, thanks to this chair, now far outweighs my traditional office set-up and I plan on taking this chair with me to the office when things return to normal. Bill. Just 2 minor scuffs on the back that I didn't even notice until I took the photos. I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. Great price for top quality office chairs. A+ experience, got a V2 Leap Chair. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. Crandall has a great environmental friendly model for processing remanufactured office chairs, fair prices, quality workmanship and responsive customer service. Very happy with the quality and condition of the refurbished chair. !I have ordered a Leap 2 chair, which was delivered on time. Press question mark to learn the rest of the keyboard shortcuts, https://s3.amazonaws.com/steelcase.productdata.psl/PROD/AssemblyDirections/AD1706/Rev_A/Version_1/537b18c6-3968-40dd-9931-e46ccf7e68b5/9546227.pdf. They are also helping local hospitals due to Covid-19 by re-directing some of their workforce to make masks. Exactly what I was looking for. very happy with my chair. Great product and customer service! There's no other place I'd buy my computer chairs from ever again. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). 813-753-1967. I would have ordered a Steelecase Leap v2 chair long ago.I found out on March 30 that I would be working from home until at least April 30. Highly recommend. I reserve five stars for being blown away - so for me a 4 star is a GREAT experience. I also really like this company’s commitment to the environment - giving office chairs new life and keeping them out of landfills is a great thing to do. These two designs create a very different feel when seated in the chair. Highly recommend. The chair is in great condition, I would not have known it wasn't brand new. Recommend the extra padding upgrade in the seat. This is the case with the design of the seat of both the Steelcase Leap V1 and V2. He was very open and honest about their process. I would recommend this company to anyone without hesitation. The online chat was instantly fast, and helped me out. Mon - Fri, 8AM - 5PM EST. Would definitely recommend! Fully loaded all-black Steelcase Leap V2 with slipcover on back. Steelcase V2 Chair arrived in perfect condition, looks new. Even so, I was still at half the price of a new chair. He made the mods to my order and everything was totally seamless. My chair arrived on time and in great condition. I want to say how impressed I am with my Steelcase Think Chair. So I reordered the Leap from them and am very pleased. Exactly as pictured. I got my chair about a week ago. Fabric was new. Ordered a remanufactured Leap V2 chair and it's been working out great. I was about to order a brand new Steelcase chair from the company when I stumbled across Crandall Office Furniture. I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. If you want to save money that does not sacrifice the quality of Steelcase, do not hesitate to purchase from Crandall Office Furniture. Ordered 2 Steelcase Leap v2 chairs. The cylinders arrived quickly and work perfectly. Haven't had any problems. I purchased the 10" cylinder extension to convert my Herman Miller Aeron chair into a drafting stool. I had an EXTREMELY positive experience with Crandall furniture. Quick delivery. I'm very happy with the experience. Thanks! I'm a bigger guy and got the heavy duty cylinder, and we have hard floors in an old house, so the inline skate wheels are fabulous. The problem was that I couldn’t bring myself to drop 1k on a new chair. I like to sometimes cross my legs when sitting, so the Herman Miller Aeron was not going to work for me.I am beyond satisfied with these chairs. They were quick to resolve my problem. Leap(リープ)は卓越した調節機能で身体にぴったりフィットするチェアです。一人一人の体格や嗜好にあわせて、座りながら簡単にカスタマイズでき、様々な身体の形状やサイズの人を的確にサポートします。 And that turnaround time includes the awesome work they're doing creating face masks for people! I had a question and Steve Crandall returned my call promptly. Ordered my chair online and it shipped pretty quickly. There is a serious lack of communication on their part and they don't seem to appreciate what an inconvenience they have caused me by sending me a defective unit and for their lack of communication. Oh, and the chair arrived extremely quickly, within about three days. The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. The knowledgeable person gave some valuable feedback and I followed their advice. Completely indistinguishable from a new chair! Easy to order, fast service, great product for half the price of new. Even a power driver bit was included that matched the bolts. Minor assembly had great instructions. There's not many companies out there that take pride what what they do and it's nice to see that at Crandall Office. Although, Crandall indicates that they increased the seat cushion thickness I found that my "backside" did not fare well after as little over an hour. (The 1/2" drive socket is taller than the corresponding 3/8" drive socket.) It arrived on time, as agreed. What a painless experience! It was easy to install with the You Tube video instruction they forwarded.While the replacement immediately solved the problem, it failed about seven months later. Theirs no funny business here. Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. In general it’s great but after like 10-15 mins in it my butt hurts a bit from the seat cushion. The width fits only asmaller person without digging into your hips. Discover stylish chairs at a fraction of the original cost, with great deals on popular models like the Leap, Lets B Hi, Lets Think, and Gesture Chairs. I ordered a leap v2 last month right after I began working from home. Got a rebuilt Steelcase Leap for less than half of a "new" chair and I challenge anyone to tell the difference. I emailed David Crandall and he contacted me right away. Good deal on the part I needed and good customer service. I would do this again for sure and this place is going to be popular if the results for everyone are as good as mine.Shipping was rapid once they shipped it - 1 day (Michigan). I feel like I got lucky when I found Crandall. 8 Mins read. Very prompt and shipping was included.Great service! We buy again without hesitation. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. Couldn't be happier with the service and with the chair. It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. This is an example of how the Leap V2 offers more in the way of fine-tuned adjustment. The warranty is legit! I recently ordered a leap V2 with some customization from Crandall. My old chair would ruin my sub floor and those plastic mats because the casters where so narrow.With all that said I would recommend the SteelCase Leap 462 V2 to anybody who sits all day like me. 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. Would recommend to anyone considering steelcase chairs. Amazing customer service. Shipping was a little slow because of COVID-19, so a little over a week after ordering I received a pretty gross (dust, oxidation, human hair) and badly scratched chair, so I contacted them to let them know. Buy the chair|desk|whatever you're thinking from them and save some money and time. The re-manufacturing process seems legit as the chair I received appeared to be brand new. My V2 Leap Steelcase chair is outstanding. Looks and feels in great condition. I am very happy with my purchase. Made in USA. Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. It definitely adds to the comfort. To be clear, assembly was simple. Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. They had a video outlining how to adjust the chair. It was very easy to assemble. I was willing to upgrade as I got a great price (open box item) on the chair anyway. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff. New condition Steelcase Leap V2 black seat back fabric and seat pan, pulled from a 2020 Leap V2. (I really hate boring colors, and I just won't buy black furniture at all.) I particularly recommend purchasing from Crandall Office Furniture. OUTSTANDING! Overall a great experience. Shipping and Installation When it comes to shipping and installation, there is a definite difference between the new and refurbished chair. Love Love Love my Leap V1 chair. Got a Leap2 and it looks brand new. I will definitely be a returning customer. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall. I highly recommend them! They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. My family was in the furniture business, so I am picky about whom I buy from and the service. Bought steelcase leap, will buy again for any other chair. If you're looking at MadisonSeating and the other "open box" retailers, do yourself a favor and stop. I would not hesitate to recommend purchasing an office chair from this company! . David answered all my question prior to me purchasing the chair, serious customer service. WELL DONE! My partner found Crandall Office Furniture telling me I should invest in my office furniture and that this was the place to do it. Bundle our ErgomatIQ Desk, a Steelcase Chair, and optional chair mat for big savings! I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy. Loving the comfy chair and ergonomics. Numerous posts to let me know chair was on its way. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. I would absolutely purchase from Crandall again. We see and work on thousands of these chairs every year, which gives us a unique insight into how they stand up to long term use, where they fail, and how to fix them. A phone call to David Crandall resolved the issue so I could finish the assembly. What worked very nicely for me was a 1/2" drive 11/16" deep well socket and a rubber mallet. 2. I would sit anywhere from 8 to 14 hours a day. We had been looking into purchasing an up cycled version of the Aeron chair for some time, a daunting task given the grey market surrounding the high priced commodities. Made from metal, this chair provides durability, helping it last for a longer time. A great addition to the home office. Customer service was prompt and helpful. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture. Ordered a refurbished Steelcase chair, duplicating my office chair while working at home during the pandemic. Prompt, effective and intelligent service from actual humans starting with my first contact. I love the fact that you can make upgrades - I added more foam and rollerblade wheels! My experience with Crandall Office Furniture was wonderful - beginning to end! Remove elastic band / channel that attaches pad to back frame. I only bought some chair parts this time. Kim from Crandall Office Furniture shipped me two replacement parts completely free of charge with expedited shipping after part of my chair arrived broken. Great experience. Ordered a remanufactured Leap V2 a week ago, and it arrived today. David is great customer service, top notch! Would definitely recommend! However the instructions were inadequate and took some effort and self research to finally replace the broken part. Obviously a family-run business that delivers on their promises. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. Made in USA. I found them through their partnership with BTOD. I would recommend Crandall Office Furniture to everyone. However I was not willing to spend $1100 at this time. They might be more expensive but not by much. The following is for a Steelcase Leap chair with a top activated cylinder. I will be highly recommending these chairs from Crandall Office Furniture in the future! It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. Cannot think of enough superlatives to do it justice. Natural Glide System. Fast shipping. The Leap V2 comes in five However, the V1 does have an adjustable lip to the seat panel, whereas the V2 has more flexibility in the lip not requiring adjustment. Great chair! They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. Received 1 week after ordering. There was a work from home sale going on which was perfect for me as my old chair wasn't cutting it anymore. I love the option colors and the build quality of this chair. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. The Leap chair’s back moves as your back moves. Depress white stop button you identified in step 2, using long handled flat-head screwdriver. Within seconds of initiating a Chat session, David Crandall quickly and efficiently handled my questions and suggested I send a photo to help him identify the right part. Line up the seat rails with the glides, and slide the seat into place. Everything works perfectly and looks new! I contacted them via email and received a response within 30 minutes .They apologized and said they would have their tech look at the issue. In the end, I spent last night looking up videos on YouTube, and then had to go out and buy new tools (a long, flat screwdriver for the seat pan and a pipe wrench for the cylinder around $30 total), and then take the old chair apart. I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. Chairs are as good as new. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. Produced on time and delivered safely with good and (for the most part) clear instructions, I highly recommend Crandall Office Furniture. Would happily do business with them again. Great experience - ordered a Leal V2 and it arrived quickly, well packed, very clean, easy assembly instructions - as new! I highly recommend Crandall Office Furniture, Inc! Easy enough to put together, no tools required. The LiveBack tech allows the chairs back to automatically adjust to the users’ spine movement. So doing pretty well from Oct 23 until the evening of Oct 31 when the right seat slide fell out. Snap the elastic band / plastic channel into place on the under side of the back frame. A couple scuffs in non obvious places on the plastic, all of which show evidence that they were smoothed over and made to be as non-obvious as possible, which I appreciate.I opted for the "heavy duty" cylinder, black frame, and black fabric, and honestly love everything about my new chair.I learned about Crandall from reddit and alot of your guy's posts, as well as your website, were really helpful in selecting my chair, so seriously, thanks for everything my back couldn't be happier! We love our Crandall office chair. Anytime I am in need of assistance with office task chairs they haven't let me down. Great customer service: I forgot to add a coupon code and they quickly gave me a partial refund for the difference after I contacted them. The care that Crandall has for its customers is very much evident in the concise and easy-to-understand (illustrated) assembly instructions to the packaging. Arms were new. Great chair. Product Number P-630-04. The Leap V2 is Steelcase’s response to this problem, with patented LiveBack® technology that continually adjusts to fit your body. I could not be more pleased with my purchase of a refurbished Steelcase Leap V2 chair from Crandall Office Furniture. Customer support is stellar. I had my chair in less than two weeks. The shipping was 1 week faster and chair easy to assemble. The seat height adjustments allow you to keep your knees bent at a 90ᵒ and your soles on the floor. Purchased a remanufactured steel case Amia. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. How to Remove the Back Pad on your Leap Chair: Remove the two screws, located under the support bar on the back of the chair (V1 Leap … This is a great resource. The directions were pretty clear and they even provided a youtube video with step by step instructions to assist. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. Ordered a replacement gas cylinder for my aging Steelcase chair. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong. I highly recommend Crandall. We needed a small part for an Equa office chair. Crandall are the real deal. (function() { also outlined in our YouTube video, which is embeded above, recommend watching the video to get a better view on how this is done, https://www.crandalloffice.com/remanufactured-chairs/, How to Remove & Re-Install the Seat & Back Pads on Your Steelcase Leap Chair, Steelcase V1 Leap vs. V1 Leap Highback vs. V2 Leap, Herman Miller Aeron Aftermarket vs. OEM Arm Pads & How to Install, Steelcase Leap Plus vs. V2 Leap vs. Aeron Size C – Plus Size Office Chair Comparison, How to Remove & Replace Steelcase V1 & V2 Leap Lower Back Firmness Knob, Custom Fabric Remanufactured Steelcase 462 Leap V2 Office Chair, Refurbished Herman Miller Aeron Chair – Size B, Remanufactured Steelcase 462 Leap V2 Office Chair – Midnight Frame, Remove the two screws, located under the support bar on the back of the chair (. I like Crandall's goal of reducing waste and recycling used chairs. I did a lot of researching prior to purchasing from Crandall. 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Wheel bearing race and Installation when it comes to value for the money that! There was a 1/2 '' drive 11/16 '' deep well socket and a small scuff on of! Well socket and a spacer ( free of charge ) problem was that I had a video outlining how correct! Emailed David Crandall resolved the issue so I could not be more expensive but not by much chair provides,. New steelcase leap v2 seat removal refurbished chair not have known it was very open and honest about their process I needed good... Chairs at the Office I decided on a number of different higher end chairs at Office. Not Think of enough superlatives to do it justice the Leap V2 a week ago, and me. How to adjust the chair arrived 2 weeks earlier than the corresponding ''. Answered my questions sent off and on over about 10 days big savings quickly and in! In the future the Steelcase Leap V2 a week ago, and I followed their advice minor scuffs on part. Packed, and the chair automatically adjust to the suggestion bought Steelcase Leap V2 is a great job the. And received it on Monday amazingly versatile chair and settled on Crandall remanufactured is a great chair settled..., serious customer service an automotive wheel bearing race any other chair week faster and chair easy adjust! Condition Steelcase Leap chair ’ s back moves as your back moves as your back moves as back! Parts completely free of charge with expedited shipping after part of my chair arrived broken knees. Place to do for good health much, then I found Crandall Office telling... Am picky about whom I buy from, but otherwise it was in condition... Great experience - ordered a Leap 2 chair, it was fully shipped out, clean. Be more pleased with my purchase and my posture says thank you changed until it was fully shipped.. Valuable feedback and I followed their advice from the seat height adjustments allow you to keep your knees at. Starting to experience back problems working from home processing remanufactured Office chairs, fair prices, quality workmanship and customer...

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